PINMM
INTERACTIVE MULTIMEDIA

Technical Support



Hardware/Software Problems:

Please report any hardware or software initially to your instructor. Often, problems can be solved quickly. If the instructor cannot fix the problem, they will ask you to report the problems to: aces_support@sheridanc.on.ca with a note mentioning that the instructor was not able to solve the problem.

Include the classroom you are in, the machine number, and full details of the problem (for software problems, explain what you were doing when the problem occurred and any other applications that were open at the same time). Technicians will deal with problems during non-instructional time only.

In your email, please include the following information:

  • Name
  • Room #
  • Student #
  • Jack # (the port that the network cable is plugged into - 1-###A)
  • Brief description of their problem

    Please Note: Tech Support is NOT 24hours. Tech Support is only available during normal work hours (generally 9am to 5pm) and you should allow one day for a response.




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    Interactive Multimedia ~ School of Applied Engineering and Computing Sciences ~ Sheridan

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