Tech Support

Please report any HARDWARE or SOFTWARE problems initially to your instructor. Often, problems can be solved quickly. If the instructor cannot fix the problem, they will ask you to report the problems to:

fast_support@sheridancollege.ca

with a note mentioning that the instructor was not able to solve the problem. Include the classroom you are in, the machine number, and full details of the problem (for software problems, explain what you were doing when the problem occurred and any other applications that were open at the same time).

In your email, please include the following information:

• Name
• Room #
• Student #
• Jack # (the port that the network cable is plugged into - 1-###A)
• Brief description of their problem